For our clinical & practice teams
Welcome to Averra
Your guide to joining the Averra family and getting set up on Employment Hero - what to expect, step by step, with no surprises.
For our clinical & practice teams
Your guide to joining the Averra family and getting set up on Employment Hero - what to expect, step by step, with no surprises.
Welcome to the Averra Dental family! By now you will have spoken with your practice owner and likely had a team meeting about your clinic joining Averra. We know a change like this comes with lots of questions, so we want to make one part of it really simple: getting you set up on Employment Hero, our HR platform.
Employment Hero is where your employment details, payslips, rosters, timesheets and leave will all live - one easy place for everything. Over the next little while you will receive a few emails from the platform as we get you set up, so this guide walks you through exactly what to expect, step by step.
No surprises, promise!What to expect
Four short steps, spread over a few emails. Each one takes a couple of minutes.
The first email you receive will simply ask you to confirm your email address is correct. This is an automatic security step from Employment Hero - we have added your email to your profile, and the platform just wants to double-check it is really you. Simply click to confirm and you are done with step one!
Shortly after, you will receive a welcome email from Employment Hero. This contains your sign-in details and a link to set a password for your account.
The link expires after 72 hours, so try to jump on it when it arrives. If you miss the window, no stress - just let us know and we will send a fresh one.
When you first log in, you may be asked to set up multi-factor authentication. We know an extra security step can feel a little annoying, but Employment Hero holds your payroll, personal and confidential information - things like your Tax File Number and bank details - so keeping it locked down really matters.
We encourage you to set up either an authenticator app or SMS authentication. A minute of setup now keeps your data safe.
Once you are in, this is the most important part! Please take five minutes to review and update your information under My Profile:
If you are on payroll, these details are what make sure you get paid, your super gets paid, and everything runs smoothly from day one - so please do not skip this step!
Day to day
One login for the everyday things - no more paper forms, spreadsheets or chasing a printed roster.
If you are an employee, leave will be requested and approved through Employment Hero.
Submitted through Employment Hero, so your hours flow straight through to pay.
Visible in Employment Hero, so you always know when you are working.
Your payslips and employment documents are stored here for easy access anytime.
You will likely be invited to Employment Hero a little while before your clinic officially transitions to Averra. Until your clinic's settlement date, your existing processes for leave, timesheets and rosters stay exactly as they are today. We are just getting everything ready ahead of time so the switch is seamless.
Click the Ask Hero AI button and ask the chatbox - it will tell you how to do anything from submitting a leave request through to a timesheet.
Next steps
We will send you your new employment agreement - or your Facilities and Services Agreement, depending on your arrangement - separately via an electronic signing platform. You will receive an email with a link where you can review the document in your own time and sign it digitally. Once signed, it will be uploaded to your Employment Hero profile so you can access it whenever you like.
We are sending these out early on purpose - we want you to have plenty of time to read, review and ask any questions well ahead of settlement date. Please do not hesitate to reach out if anything is unclear.
Who to contactQuestions?
If you get stuck at any point, or something does not look right, please reach out - we are always happy to help.
Operations
General queries or concerns - if you are not sure who to ask, start here.
Finance
Payroll, banking, daily takings and other finance queries.
Five minutes now saves a payroll headache later